Customer
Lease.auto
CallTo365 and Lease.auto teamed up to create a competitive edge in the lease car market. By integrating CallTo365’s Teams telephone system with Lease.auto’s CRM, they developed a comprehensive solution that enhanced customer engagement and lead contact.
"Working with CallTo365 has been a game-changer for Lease.auto. We needed a comprehensive contact center solution that integrated seamlessly with our CRM and didn't break the bank. Dennis and his team delivered just that."
- Robbert Heemskerk, Lease.auto
Highlights
CRM integration
Reporting
Better lead contact
About the partnership
Lease.auto had been looking for the right solution for a long time. They used their CRM system, but it lacked insights and reporting tools, and especially a good customer contact environment. In their search, they discovered that most telephone systems were too limited and that the call center packages were too extensive and expensive. They were looking for something that was exactly in between.
By working with the existing CRM system and connecting the missing functionality to it,
that is what CallTo365 could offer them.
Results
The collaboration between CallTo365 and Lease.auto has led to major improvements in customer contact and business operations. Where Lease.auto previously struggled to reach 50% of their weekly leads, they now reach about 70 to 80 percent of their leads. In addition, CallTo365 has built a reporting system that tracks valuable customer data and provides insight into communication channels such as Whatsapp.
More information?
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