ROGER365.io

CallTo365 has built a total end-to-end solution for Teams calling. We help our partner network with implementing Teams by providing all the elements of Teams as a commodity. One missing piece of the puzzle was a full-blown, Teams-native omnichannel contact center. This is where the partnership with ROGER365.io started. 

“We need great companies like CallTo365 that can offer the full service. We focus on the contact center bit, but that’s only a part of the Teams as a platform approach. What you need is a partner that can add more value in this chain. You need a phone system, a contact center, and integrations to benefit as an organization from all that Teams offers. CallTo365 is one of those partners that can offer a complete solution based on the use case of a customer, where the contact center is one piece of that puzzle.

It is all about customer engagement. Nowadays, customer can go anywhere to make an online purchase – but  if customers want something extra, like the status of their order or personal questions, it becomes important to have CRM integrations and AI possibilities. This way, companies are getting all the insights they need to offer sublime customer experiences.”